Frequently Asked Questions

Everything you need to know about shopping with Modaselle.

Are all items on Modaselle authentic?

Yes, every item we sell undergoes a rigorous multi-point inspection process by our team of luxury experts to guarantee 100% authenticity.

What is your return policy?

We offer a 14-day return window for all online orders. Items must be returned in their original condition with all security tags attached to be eligible for a refund.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. We also offer express shipping options at checkout for faster delivery.

Do you ship internationally?

Yes, Modaselle ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing through Affirm.

How do I determine the condition of a pre-owned item?

Each product page includes a detailed condition report ranging from 'New with Tags' to 'Gently Used,' along with high-resolution photos of any specific wear.